​
Order Status

First let’s take a look at the various statuses of an order.
Order StatusDescription
New OrderA new order recieved by the store
ApprovedThe order has been accepted by the store
ShippedThe order has been shipped by the store
CancelledThe order has been cancelled by the store
CompletedThe order has been fulfilled means delivered
Order status ‘New Order’ and ‘Pending’ are one and the same. It means that the store received a new order and an action is pending from the store.

​
Manage Your Store Orders

Managing orders will be the most important activity while managing your online store. aasaan makes order tracking easy, providing comprehensive information that includes the customer’s contact information, the order value, discounts applied and much more. You also get to view abandoned carts and failed payments. In this section, you will learn how to process your orders and monitor your abandoned cart and failed payment information.

​
Orders

To manage orders that customers have placed on your Aasaan store.:
  • Log in to your aasaan desktop admin panel and click on Orders.
  • Orders are made available in multiple tabs based on various order status like:
    • New Order
    • Approved
    • Shipped
    • Cancelled
    • Completed
  • There is an ALL tab which lists all the orders irrespective of the status.
Click on the order to view further order details. You can see order information like the shipping address, contact details, and the items ordered.
  • When you get an order, the order status is set to New Order.
  • Click on New Order. Here you can set the status of the order. You can click on the respective option to change the order status to Accepted, Shipped, Cancelled or Complete.
  • If you change the status to accepted, your customer will get an notification saying their order has been accepted.
  1. If the customer enters an email address in their profile or during their checkout, then they will get an email notification when their order status has been changed.
  2. Once you change the order status to accepted, the order automatically goes to your integrated shipping partner account. For example, if you have integrated Pickrr to your website, the order goes to your Pickrr dashboard.
  3. If you have integrated a shipping partner, a print button will appear so that you can print the shipping label within your aasaan admin panel itself.
  4. You can also download the order receipt by clicking the receipt icon.

​
Abandoned Cart

Cart abandonment happens when a customer visits your website, starts placing items into their online shopping baskets but eventually doesn’t buy anything and leaves the store website.
To manage orders that customers have placed on your Aasaan store.:
  • Log in to your aasaan desktop admin panel and click on Orders.
  • Click on the tab Abandoned Cart.
  • You can view your cart abandonment information on this page. You get to see the order value, the customer’s name, their contact information, and their address.
  • Click on the row to view the items present in the cart at the time of abandonment.

​
Failed Payments

When a customer’s payment fails during an online purchase, it is referred to as a failed payment. There are several reasons why online payments might fail, including insufficient funds, expired or canceled cards, or suspected fraudulent charges. You can view your failed payment information when you set up online payments on aasaan. The steps for doing so are as follows:
To view failed payment orders on your Aasaan store.:
  • Log in to your aasaan desktop admin panel and click on Orders.
  • Click on the tab Failed Payments.
  • You will see your failed payment information here.
  • Click on the failed payment to view further details..

​
Manual Order

Manual orders in an ecommerce platform involve a manual entry or handling process by the store owner or customer support team to fulfill customer requirements that cannot be processed through the regular online ordering system. In this article, you’ll learn how to create manual orders for your customers from the admin panel.
To generate manual order on your Aasaan store.:
  • Log in to your aasaan desktop admin panel and click on Orders.
  • Click on Create Order.
  • Click on the dropdown and select the store channel in which you wish to dispatch the order.
    The feature of choosing the channel for your manual order is only available in our Business plan.
  • Click on Select Customer to choose which customer you would like to generate the order for.
  • Choose your desired customer.
  • The customer’s contact and address information will appear. Now we need to select the products that are part of the order. Click on +Add Products.
  • Click on the checkbox to add products to the order, and then click on Done.
  • Select the payment method you wish to apply to this order. Here we will select Cash Payment.
  • Next, we need to select the delivery type. Here we will click on Pick up choose store pickup.
  • Select the Warehouse you wish to have as your pickup location.
  • If you wish to apply a coupon code, you can enter it in the field provided and click on Apply Coupon.
  • Click on Finalize to generate the order.
  • You have successfully generated your manual order.

​
Export Order

You can easily export orders into an Excel sheet on your desktop admin panel. Here’s how you do it.
To export orders from your Aasaan store.:
  • Log in to your aasaan desktop admin panel and click on Orders.
  • Click on Export.
  • Now you have to select the order status and date range you want to export. We will choose the order status as Cancelled. That means we wish to export all orders falling under the status “Cancelled”.
  • Choose the date range as 1M (last one month).
  • Click on Download.